Policies & Procedures

It is our intention to provide our guests with a professional and therapeutic spa services. The following policies and procedures serve as a guide for first-time and regular spa guests of SPA on the GO to help achieve a soothing, and relaxing spa experience.

Appointments

Event Appointments
Event appointments are all taken as first come first serve. We will have a log to keep track of who is next in line for a treatment. We will text clients 5 minutes prior to the next appointment opening. To give clients time to enjoy the event without having to wait in a long line. If the client does not arrive to the appointment within those 5 minutes we will move on to the next client on the list.

Party Appointments
We do request a credit card to reserve party appointment. We will arrive 15-30 minutes before the scheduled time. To set up our equipment. We may need the use of a sink, depending on which package you have scheduled. It will take 15-30 min. to break down our equipment.

Independent Operating Service Providers Appointments
All appointments made with independent operating providers must be made and are handled with set guidelines that the independent operating provider has set. To find out their policies and procedures contact the independent operating provider that is desireed to work with.

Cancellations 

Party Cancellations

The time needed for the service(s) or Spa Package that you schedule is reserved exclusively for you. If you need to cancel a reservation or reschedule one, we require 24-Hours notice for services . Please call us at 

 if no one answers, leave your message on our voicemail. We will call back and reschedule. 

We reserve the right to charge your credit card if the appointment is cancelled in less than the notice required by this Cancellation Policy -30% of the service will be charged to your credit card for the cancellation.

Independent Operating Service Providers Cancellations 

Each Independent Operating Service Provider has their own cancellation policies. Contact them to find out their policies. 

Professionalism 

We want to create a healing and relaxing environment in doing so we ask clients to let the massage therapist know if the pressure is to their liking. The therapist will ask about the pressure at the beginning of the treatment. At anytime if it is to much pressure it the clients responsibility to let the therapist know. Each body responds differently to pressure and therapist need feed back.

It is the responsibility of the client to keep the service provider informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the service provider informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies -  Please note that we require a doctor's note that states the doctor is aware of and agrees to the desired treatment. Also individual operator has the right to deny service.

Personal Boundaries and Sexual Harassment 

We are a therapeutic spa. Any requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.

Sexual interaction or discussion of any kind between the client and service provider is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments. If any form of inappropriate acting out due to this response will cause the termination of service. Also clients will be charged the price of the entire service.